Terms and Conditions
Welcome to Weebstore, also referred to as “Us”, “We” and “Our” on the website and below.
By use of our website (visiting and/or purchasing), you accept our terms and conditions.
These terms and conditions shall be governed by and construed in accordance with the laws of Belgium. Please read the terms and conditions carefully before using the website.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
If you have any questions, you can contact us via email (info@weebstore.be)
Company details
Website: www.weebstore.beE-mail: info@weebstore.be
Company registration number: 0783590150 (KBO)
Company Address: Halenstraat 57, 3600 Genk (Belgium)
This is not a visiting address
Customer Service
We continuously strife to offer our customers the best possible service.
For inquiries regarding orders, payment, prices or potentially incorrect information mentioned on the website, we kindly ask that you contact us via email.
For general inquiries, you can also contact us via email, as well as Instagram or Facebook.
Any form of communication from and to Weebstore is to be done electronically.
Any form of communication is to be done in either English or Dutch.
Any form of communication is expected to be done with appropriate behavior.
We reserve the right to refuse service to anyone for any reason at any time.
Cookie Policy
We do not employ the use of cookies.
For more information, view our seperate Privacy Policy.
Privacy
We respect the privacy of all users on our website.
We do our absolute best to safeguard your personal information and guarantee that all provided personal information is treated confidentially.
For more information you can check out our full Privacy Policy
Intellectual Property
All content on our website is the property of Weebstore, their respective creators or copyright owners, and is protected by copyright laws. This includes code, text, logo’s, pictures and any other graphical works. You are not allowed to copy, distribute or change any content without explicit written consent of Weebstore or their respective owners.
Account
By creating an account on our website, you confirm that all account information provided is accurate, and that you will update this information when needed. We contact our customers via the email address linked to the account and cannot be held liable when communication regarding your account, order, payment or shipment does not reach you due to inaccurate account information. Furthermore, you are responsible for keeping your login credentials secret and restrict access to your account which might otherwise lead to a leaking of account information or misuse of your account or our website.
Weebstore cannot be held liable for falsely entered personal information in any way, or for sending products to a wrong person and/or address if the provided information is incorrect.
We sell our products exclusively to adults with a minimum age of 18. By placing an order through your account, you acknowledge this age restriction for purchases and confirm that you are 18 years or older, or that your orders are being supervised and approved by a parent or legal guardian. Weebstore cannot be held liable for minors using products purchased through our webshop.
We reserve the right to close any account of which we suspect the account information is incorrect. In addition, we also reserve the right to refuse and/or cancel any order at our own discretion.
Our website is directed to private buyers and we reserve the right to refuse and/or cancel orders and/or accounts of which we suspect are professional buyers such as dealers, retailers or distributors.
Products
We offer products related to anime, manga, animated shows and videogames.
We continuously strife to offer you the best quality of items from trustworthy manufacturers.
Weebstore cannot be held liable for any potential errors on the website in regards to the name, description, measurements or weight of a product. We do our absolute best to provide you with accurate information regarding all products. In case you suspect that we provided wrong details about a product, please contact us via email.
Weebstore cannot be held liable for any manufacturing errors of a product. There can be slight differences to items from the same production group caused during the manufacturing process. These include minor visual differences in regards to color, measurement and the texture of certain parts.
Once a product’s packaging is opened, it is no longer available for a refund or withdrawal.
Any product that you would want to return, has to be in the exact same condition as it arrived.
Weebstore cannot be held liable for loss or damage of any kind, nor for any form of medical costs, due to use of products purchased through our website.
Stock
We manage our stock in an online database.
In the unlikely event that a product paid by the costumer is no longer available, we will let the customer know via email to the email address linked to the account. The order will either be cancelled and the full amount paid will be refunded to the customer to the original form of payment or the order will be delayed. The customer will be able to choose what happens.
Pre-orders
We offer pre-order items to our customers. This means that you can order a product before its release date. The product must be paid in full (including the current shipping cost) before the pre-order will be accepted. If the shipping costs have changed in the timeframe between placing the pre-order and the release of the product, we reserve the right to apply additional shipping costs before shipping the product. When shipping costs change, they will be updated in the terms and conditions and on the website.
The shown release date is only an indication from the wholesaler, so we cannot guarantee what the actual release date will be. If the release date changes, we will let the customer know via email. When the product arrives at Weebstore, we will contact the customer via the email address linked to their account to arrange the shipping timing so that it suits the customer.
When combining multiple pre-order items in one order, the order will not be shipped until all items are in stock.
Pre-orders cannot be cancelled unless we cancel it for you due to the product not releasing.
In this case, the customer will receive a refund within 14 workdays of confirmation.
Prices
The prices shown on our website are always VAT (Value Added Tax) included.
These prices can change due to possible changes in tax rates.
Furthermore, we reserve the right to adjust prices that are subjected to fluctuations on the market or price changes enforced by the wholesaler. We are not obligated to give notice of any price changes on our website. The price listed at the moment of adding the product to your basket, will be the same price shown upon checkout.
We do our absolute best to show you the correct prices for each product throughout the entire website. If the price for an item would differ upon placing an order, please let us know via email. If you completed an order and we notice the pricing on the order is incorrect, we will contact you and offer you the option to cancel the order and receive a refund.
We continuously strive to offer our customers an accurate pricing for the items on our website.
Billing and payment
Secure payments with Mollie
For processing payments on our website, we make use of the platform Mollie.
Weebstore cannot be held liable for payment errors due to issues with the platform.
Current available payment methods are Bancontact, Ideal and PayPal
We cannot guarantee that the payment process will be 100% error-free. If a payment error or any other situation preventing you from successfully finalizing a payment would present itself, please contact us via email. We will only process an order when the payment has been received in full.
Shipping
For processing the shipment details, we make use of the platform SendCloud.We use Bpost as our main shipping service for delivering your order(s).
Depending on the country of destination, Bpost will hand it over to a different shipment company.
Belgium:
0-10kg = 6.95 EUR
10-30kg = 9.95 EUR
Netherlands:
0-20kg = 12.95 EUR
Germany:
0-20kg = 12.95 EUR
Luxembourg:
0-2kg = 10.95 EUR
2-10kg = 12.95 EUR
10-20kg = 15.95 EUR
France:
0-2kg = 15.95 EUR
2-10kg = 19.95 EUR
10-20kg = 29.95 EUR
Spain:
0-2kg = 29.95 EUR
2-10kg = 44.95 EUR
Portugal:
0-2kg = 29.95 EUR
2-10kg = 43.95 EUR
Italy:
0-2kg = 24.95 EUR
2-10kg = 34.95 EUR
Austria:
0-2kg = 36.95 EUR
2-10kg = 49.95 EUR
Czech Republic:
0-2kg = 29.95 EUR
2-10kg = 39.95 EUR
Poland:
0-2kg = 29.95 EUR
2-10kg = 39.95 EUR
Bulgaria:
0-2kg = 46.95 EUR
2-10kg = 83.95 EUR
Croatia:
0-2kg = 49.95 EUR
2-10kg = 75.95 EUR
Hungary:
0-2kg = 29.95 EUR
2-10kg = 44.95 EUR
Romania:
0-2kg = 47.95 EUR
2-10kg = 83.95 EUR
Slovakia:
0-2kg = 47.95 EUR
2-10kg = 83.95 EUR
Slovenia:
0-2kg = 47.95 EUR
2-10kg = 83.95 EUR
Greece:
0-2kg = 32.95 EUR
2-10kg = 44.95 EUR
Denmark:
0-2kg = 26.95 EUR
2-10kg = 39.95 EUR
Sweden:
0-2kg = 29.95 EUR
2-10kg = 39.95 EUR
Finland:
0-2kg = 32.95 EUR
2-10kg = 44.95 EUR
Ireland:
0-2kg = 32.95 EUR
2-10kg = 46.95 EUR
These are fixed shipping rates. We currently only ship within the EU.
The store will calculate the exact shipping cost based on the costumer address for your selected country.
All shipments include a confirmation e-mail and shipment tracking.
Currently we do not create shipments over 20kg outside of Belgium.
We also do not create shipments over 10kg outside of The Netherlands, Germany, Luxembourg and France.
You can contact us via e-mail regarding any possibilities or split the order into multiple shipments.
Any possible additional costs, such as customs related costs are to be paid by the customer.
Weebstore cannot be held liable for any additional costs placed upon the customer by a third-party.
Delivery
We take great care in packaging our products.
Weebstore cannot be held liable for theft or loss of products during transport.
If a package has not been delivered within 10 work days, we will contact the transport company and look into what could have happened.
The shipping company can take up to 30 days to find out what potentially went wrong and before getting back to us.
During that period, no refund of the ordered item(s) or shipment can be carried out.
Reviews
Customers can leave a review on our Facebook page, and potentially other platforms in the future, after making a purchase.
When writing a review on any of these platforms, you are strictly prohibited to write anything that is of the following nature: racist, sexist, obscene, threatening, intimidating, discriminating, harmful, political or advertising.
Upon infringement, Weebstore reserves the right to close your account and cancel any outstanding orders without a refund.
Return policy
We offer a 14 day return policy. After 14 days have passed since the purchase date, we cannot offer you a return on the purchased product(s).
To be eligible for a return, your item must be in the same condition as you received it and it must also be in its original packaging. Any item that is not in its original condition and/or packaging, sustained additional damage by the customer or is missing parts, will not get a refund.
Items that are in sale are NOT eligible for a refund.
Shipping costs will never be refunded.
For returning a product you need to take the following steps:
1. Send an email to info@weebstore.be, containing the order number, a description of the damage(s) as well as a photo showing the damage(s).
2. Await approval for returning the item(s).
3. Ship the item(s) in its original condition and packaging to the following address:
WEEBSTORE
Halenstraat 57
3600 Genk (Belgium)
The customer will be responsible for paying the shipping costs when returning a product. The shipping costs are not refundable. We recommend an insurance policy at the post office when you are returning an item.
Additionally, if we receive a refunded item and we conclude that the item is not returned as described above, we reserve the right to not issue a refund. If we have to send the item back to the customer, new shipping costs will be applied and have to be paid before shipment.
How long it will take for the exchanged product to reach us depends on where you ship it from. We cannot guarantee that we will receive your returned item. If the item is lost and does not reach us, we cannot provide you with a refund as it is not deemed returned.
Right of Withdrawal
When you purchase an item from our store you have the option to cancel the contract within 14 days of the purchase date. We may ask the reason why you want to use the right of withdrawal, however you are not obligated to present an explanation.
When initiating the right of withdrawal please send the item back in its original packaging and with all accessories included. The customer will handle all items with utmost care. Products damaged by the customer are not eligible for withdrawal. The product has to be sent back to Weebstore within 14 days of initiating the withdrawal. Any shipping costs related to this withdrawal are to be paid by the customer.
If you want to issue a right of withdrawal, kindly send us an email at info@weebstore.be and a document will be sent back to you to fill in. Any refunds will be issued to the original form of payment. Refunds will not be issued before we receive the product(s).
After using the right of withdrawal, we reserve the right to close your account.
Disclaimer & Prohibited Uses
Weebstore cannot guarantee that the website will function to its proper intent, nor can we guarantee the functionality of any third-party offered services and thus cannot be held liable for any interruptions on the website or offered services. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
The user of our website is strictly prohibited from making misuse of the website and/or offered services in any of the following ways:
- Spam, phish, pharm, pretext, spider, crawl, or scrape.
- Interfering with the functionality of the website in any way.
- Uploading viruses or any malicious code or software.
- Violating any laws (including copyright laws)
- Collecting and/or sharing personal information of other users.
- Providing false or misleading information.
- Infringing on the terms and conditions.
Termination
The terms and conditions are effective until terminated by either you or us.
You can terminate this agreement by letting us know via email. We will close your account and confirm termination via email to the email address linked to the account. Afterwards you are expected to no longer use our website. Upon re-use of our website, or creating a new account, you are again accepting the terms and conditions.
We may terminate this agreement upon suspicion or knowledge of any violation to these terms and conditions. We will then close your account and cancel any potential outstanding orders without issuing a refund. We will notify you via email to the email address linked to your account. Afterwards you are expected to no longer use our website. Upon re-use of our website, or creating a new account, you are accepting the terms and conditions and are expected to comply. We reserve the right to refuse a new account being created for the same individual.
Changes
We reserve the right to make changes to the terms and conditions at any time at our discretion. It is your responsibility to check this page periodically for changes. Your continued use of our website indicates that you accept terms and conditions as stated at that moment. In addition, upon every purchase, you will be asked to agree with the most updated terms and condition at that time.